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How Do I Deal with a Bad House Painter? !

How Do I Deal with a Bad House Painter?

If you talk to your friends about painting companies and contractors, you have probably heard some of the same kinds of horror stories that we have. Poor workmanship, dishonest practices, rude customer service… there are a few bad apples out there, giving all of us a bad name! What should you do if your house painter turns out to be one of these types?

First of all, you should know that there are ways to screen your house painting company options to avoid this type of situation. We’ll discuss that at the end of this article. But what do you do if you are in that situation already?

Friendly First Steps

Communication is the key to a good painting project, and if the contractor is not communicating well with you, you can take the initiative. Try to talk to the highest-up foreman or manager you can get a hold of. Take the time to politely, but firmly, explain your concerns and ask how the company plans to address them.

A more assertive step would be to visit the office or headquarters of the painting company, and express your apprehensions to the most senior employee you can find.

Having attempted this civil path, if you are still not satisfied with the responsiveness of your house painter, it’s time to put on some pressure.

Leverage Online Review Platforms

Service companies (such as house painting contractors) rely on online reviews to bring them business. If you have been put in a position of needing some kind of pressure to put on the contractor, tell them you plan to leave them negative reviews online. Be specific, rather than vague. Tell them that you plan to post negative reviews explaining the company’s bad practices on Yelp, Angie’s List, Google Places, HomeAdvisor, the Better Business Bureau, and/or any other helpful and relevant review forum.

Still didn’t work? It’s time to really post those reviews. Be straightforward and honest, without coming across as vindictive or vicious, and your review will be taken seriously by other potential clients. This may finally prompt your contractor to make good on his promises, in hopes that you would modify the review afterwards.

The Law Is on Your Side!

When all else has failed, you can speak to a lawyer to see if you can make a claim or take legal action against the painting company, especially if they have taken a deposit without doing any work, or if they have caused damage to your home or property.

If the company has not collected a significant sum from you, and they have not caused damage to the property, you may do best to just cut your losses and find a quality painting company.

How to Prevent a Painting Company Disaster

Before you hire a painting contractor, it definitely pays to do your homework:

  • Read reviews online to find out if other people have had negative experiences with this company. Don’t just look at testimonials on the company’s own site, but look for third-party review platforms.
  • Look in detail at the painting company’s estimate before agreeing to it. Is it detailed and specific? Does it have a breakdown of the procedures, the materials, and the costs? If not, you might not be able to hold the company to your expectations.
  • Look for signs of professionalism in the company, such as uniforms, letterhead, punctuality, communication, and so on.
  • Beware of companies that ask for a large portion of the project cost in advance. It is not necessarily a red light, but if the company shows any other signs of being unprofessional or disreputable, this should cause hesitation.
  • Make sure the company is licensed and insured.

A Bay-Area Painting Company You Can Trust

MB Jessee is a reputable, reliable painting contractor that has been painting homes and businesses here in the San Francisco Bay area since 1995. We provide premium services at fair prices, and we make customer satisfaction our number one priority. In fact, we have a guarantee that goes far beyond what most painting contractors will offer.

Call us today, or contact us online to find out how MB Jessee can make your house painting experience a dream-come-true, rather than a nightmare you can’t wake up from! We look forward to hearing from you.

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Customer Reviews

“Dear Matt,You must be so proud of your men! They were fantastic to have around. Polite, courteous and hardworking. I am so pleased with the outcome of our home--in fact, I couldn't be any more pleased than I am!”

— Mrs. S
San Leandro

“Richard and crew have been great, for sure. As much as I look forward to having the job done and my house back in order, I really enjoyed having them around. You should feel really good about how they represent your company.”

— Jessica Dodson

“Awesome work by highly experienced, professional painters. They were: Conscious about the amount of time it would take. Ours had a lot of pre-work and took 3 weeks. Accommodating when we added a few last-minute changes Understanding when a heatwave hit and we remove some of the plastic sheeting over windows, which they had to put back up the next day. Accessible, especially the on-site crew (Hi Jose & Victor!) -- always answering questions and checking in. The end result is a perfect paint job that makes our 94-year-old house look brand new. I would definitely hire MBJ again”

— Stacey R.
Oakland, CA

“I want to express my thanks for a job well done. The rooms look great and there is no problem with any marks on the all the trim, floor, carpet, etc. The paint job is lovely. I also want to express my thanks for the level of professionalism the foreman showed in running the job. He was very attentive to any changes I needed to make, was extremely careful in getting the faux paint color and effect correct. Thanks so much for a job well done.”

— Suzan D’Arcy

“Edy and crew are hard at work. They are doing a great job. Very professional outfit you have. Your crew is a delight. You may use me for a reference!”

— Heidi B
Walnut Creek

“I love the article in the paper on your company. Thank you for supporting our community by painting at the Claremont Middle School. Thanks!”

— Carla Banks

“The entire MB Jessee team is courteous, efficient and professional. From scheduling and estimating to the crew managers and crew, they all did an excellent job on a small (but complicated) two room project in my house. I'm already thinking about getting them scheduled for the next project in the spring.”

— Cari Cheney

“The finish on my kitchen cabinets had failed, becoming tacky and grimy around the handles. M B Jessee gave me a reasonable quote, far below some others, and did an outstanding job, striping the original varnish and refinishing with a new lacquer finish. The cabinets look like new. Work was done 1 day faster than estimated. The crew was extremely hard-working, considerate, and neat. Highly recommend M B Jessee.”

— Thama B.
San Francisco, CA

“I just wanted to thank you all for doing such a phenomenal job on our recent house painting. We are very happy with the outcome and can't say enough good things about the crew. Everyone working on the project was outstanding and made it a great experience. Thanks to everyone.”

— Daylan
Piedmont

“I cannot imagine finer painters--and I have worked with many. They work exceptionally hard. It is a joy to see their workmanship!”

— Alicia R.
Oakland

“MB Jessee just finished our exterior and we couldn't be happier with our experience. The foreman (Pedro) and lead painter (Ricardo) were incredible to work with: they communicated scheduling clearly, Ricardo was a joy to be around every day, the showed up early every day, were incredibly tidy and did great paint work. The final walk through experience was incredible. Pedro pointed out items I missed demonstrating a clear desire to complete another quality project. I highly recommend them. As others have noted they definitely aren't the cheapest but you quickly realize that you're getting what you pay for. The 3 year guarantee is also a nice touch since there are likely touch up items that will show up after the job is done.”

— Joshua Jansen

“I highly recommend MB Jesse Painting to anyone looking for a professional team that does an impressive job. They are on time, efficient and clean up well each and every day they are on site. They pay attention to detail and listen to the needs of their clients. In addition, they give back to the community. A Five Star team all the way around.”

— Erin Troy