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How Do I Deal with a Bad House Painter?

How Do I Deal with a Bad House Painter?

If you talk to your friends about painting companies and contractors, you have probably heard some of the same kinds of horror stories that we have. Poor workmanship, dishonest practices, rude customer service… there are a few bad apples out there, giving all of us a bad name! What should you do if your house painter turns out to be one of these types?

First of all, you should know that there are ways to screen your house painting company options to avoid this type of situation. We’ll discuss that at the end of this article. But what do you do if you are in that situation already?

Friendly First Steps

Communication is the key to a good painting project, and if the contractor is not communicating well with you, you can take the initiative. Try to talk to the highest-up foreman or manager you can get a hold of. Take the time to politely, but firmly, explain your concerns and ask how the company plans to address them.

A more assertive step would be to visit the office or headquarters of the painting company, and express your apprehensions to the most senior employee you can find.

Having attempted this civil path, if you are still not satisfied with the responsiveness of your house painter, it’s time to put on some pressure.

Leverage Online Review Platforms

Service companies (such as house painting contractors) rely on online reviews to bring them business. If you have been put in a position of needing some kind of pressure to put on the contractor, tell them you plan to leave them negative reviews online. Be specific, rather than vague. Tell them that you plan to post negative reviews explaining the company’s bad practices on Yelp, Angie’s List, Google Places, HomeAdvisor, the Better Business Bureau, and/or any other helpful and relevant review forum.

Still didn’t work? It’s time to really post those reviews. Be straightforward and honest, without coming across as vindictive or vicious, and your review will be taken seriously by other potential clients. This may finally prompt your contractor to make good on his promises, in hopes that you would modify the review afterwards.

The Law Is on Your Side!

When all else has failed, you can speak to a lawyer to see if you can make a claim or take legal action against the painting company, especially if they have taken a deposit without doing any work, or if they have caused damage to your home or property.

If the company has not collected a significant sum from you, and they have not caused damage to the property, you may do best to just cut your losses and find a quality painting company.

How to Prevent a Painting Company Disaster

Before you hire a painting contractor, it definitely pays to do your homework:

  • Read reviews online to find out if other people have had negative experiences with this company. Don’t just look at testimonials on the company’s own site, but look for third-party review platforms.
  • Look in detail at the painting company’s estimate before agreeing to it. Is it detailed and specific? Does it have a breakdown of the procedures, the materials, and the costs? If not, you might not be able to hold the company to your expectations.
  • Look for signs of professionalism in the company, such as uniforms, letterhead, punctuality, communication, and so on.
  • Beware of companies that ask for a large portion of the project cost in advance. It is not necessarily a red light, but if the company shows any other signs of being unprofessional or disreputable, this should cause hesitation.
  • Make sure the company is licensed and insured.

A Bay-Area Painting Company You Can Trust

MB Jessee is a reputable, reliable painting contractor that has been painting homes and businesses here in the San Francisco Bay area since 1995. We provide premium services at fair prices, and we make customer satisfaction our number one priority. In fact, we have a guarantee that goes far beyond what most painting contractors will offer.

Call us today, or contact us online to find out how MB Jessee can make your house painting experience a dream-come-true, rather than a nightmare you can’t wake up from! We look forward to hearing from you.

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Customer Reviews

“I highly recommend MB Jesse Painting to anyone looking for a professional team that does an impressive job. They are on time, efficient and clean up well each and every day they are on site. They pay attention to detail and listen to the needs of their clients. In addition, they give back to the community. A Five Star team all the way around.”

— Erin Troy

“I want to express my thanks for a job well done. The rooms look great and there is no problem with any marks on the all the trim, floor, carpet, etc. The paint job is lovely. I also want to express my thanks for the level of professionalism the foreman showed in running the job. He was very attentive to any changes I needed to make, was extremely careful in getting the faux paint color and effect correct. Thanks so much for a job well done.”

— Suzan D’Arcy

“MB Jessee painters are stellar! As a designer I've worked with numerous companies over the years, and MB Jessee is a top-notch firm. From the first phone call to the final clean up, every person is courteous, professional, and hard working. The owner, Matt, is a charitable leader who has instilled his team with integrity and honesty providing the customer with a first class experience at a fair price with a paint job that is guaranteed to last. I highly recommend MB Jessee. Thank you Matt and your STAR crew-Daniel, Rigoberto, Vicente, Edy, Pedro, and Mario, for a job well executed! Cynthia Brian, ASID, Starstyle® Productions, llc”

— Cynthia Brian
Morgan, CA

“High quality work from a pleasant and qualified staff. Thank you!”

— Paul Markovich

“Very easy to work with, they did an outstanding job with our project of re-painting our painting our kitchen cabinets. Given the scope of the job and that our kitchen is roughly half of our upstairs living area they did a fantastic job of minimizing the mess. Workmanship was top notch, would definitely recommend.”

— Vince Scola

“The kitchen looks NEW! You guys are amazing.”

“M.B. Jessee painted the exterior of my Spanish house over 9 years ago, and they did such an incredible job that they are still getting referrals from me today. The paint is holding up perfectly -- there is absolutely no peeling chipping or any other deterioration. I still remember that my final walk-through list consisted of items written on one side of a 3x5 index card (and I'm REAL picky about my house!) However, when Matt and I did that walk-through over HALF the items were no longer an issue, as his team had noticed them first and they had already been resolved.”

— JoAnn Newcomb

“Thank you for the support you have given the Women's Cancer Resource Center over the past year!”

— Margo - Director Women's Cancer Resource Center

“Hello Matt,Just another notice of thanks to your wonderful crew, Rigoberto, Javier and John. They did fantastic work, with Rigo providing meticulous and conscientious attention to the details and excellent woodwork finishing, as evidenced by the beautiful fireplace. Javier did a fantastic job in the bathroom especially, it looks "brand new," and John always does quality work, both with the interior and exterior. I can tell they care about what they do. Rigo's "punch out" was very thorough, too. I will call again when I need some more work and will definitely recommend your company and fine crew. I also felt as a homeowner, I could leave my house in their good hands during the day and that took a lot of worry from me, they were honest, prompt and reliable. They were also very kind, respectful and clean in their work, very professional. Thank you.”

— Beth Marx & Melissa Kirsch
Oakland

“My entire experience with MB Jesse was very professional. The crew were very friendly and super accommodating of my ridiculous schedule and geriatric pets in the house. The finished product, which was pretty much my entire house, far exceeds my expectations. Would definitely work with them again!”

— Heather Jordan

“Today I received a beautiful bouquet from your company. It was totally unexpected and very much appreciated--a lovely surprise. Also today, your crew finished my job. I am so pleased with all their fine work. Richard is absolutely amazing and a total delight to work with. He was also extremely helpful during the paint color process. The interior work in my home far exceeded my expectations. A big thank you to you and the crew for an outstanding job. Thank you, thank you for a terrific job!”

— Barbara
Piedmont

“I cannot imagine finer painters--and I have worked with many. They work exceptionally hard. It is a joy to see their workmanship!”

— Alicia R.
Oakland