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Sharpening the Saw at MB Jessee Painting !

Sharpening the Saw at MB Jessee Painting
Sharpening the Saw at MB Jessee Painting
Sharpening the Saw at MB Jessee Painting

We’ve been in the wonderful position at MB Jessee this year to be able to hire. As a result, we have quite a few new faces around the table at our company meetings. Matt and I thought it would be a good time to have a half day team training to educate our new painters on ‘The MB Jessee Way’ and as a refresher for our veterans. We called it ‘Sharpening The Saw.’

Our plan was simple. We organized the meeting with just a few key components, asked each of the MB Jessee foremen to lead a portion of the meeting with a topic they felt was critical, and we hoped for a lot of participation from our guys. We sketched ourselves out a rough map to follow: How We Look, How We Act, and What We Do. A quick call to our neighbors here in Oakland, Carrie Dove Catering, to provide a delectable breakfast for everyone to chow down on mid-morning and we were off and running.

Many people call themselves painters. But their idea is vastly different from the MB Jessee definition! We’ve all seen the guys in cut-off paint spattered jeans, t-shirts so covered with paint you can’t actually see what color they once were, and tennis shoes working away at an unkempt jobsite. Um, that is not ‘The MB Jessee Way’! Our Foreman, John, lead this topic by example. Crisp and clean from his the top of his MB Jessee cap to the bottom of his work boots. The professional way that you appear and how you carry yourself matters, John told us, and sets the tone for the whole project. John closed with a rejoinder to look your best by “showing your belt!”

The next stop on our road map was How We Act. Our estimator Ricardo, foreman Richard and I set up the discussion around the themes of going the extra mile for our clients, respecting each other, and professional conduct at all times. We had a lot of great feedback from all of our guys during this segment. Some of our favorite takeaways were:

  • There is no I in team—so let’s all work together
  • It’s more than what you know, it’s how much you care
  • Pause, think, choose
  • What does our client need today and how can we deliver it? Go the extra mile!

After a morning full of talk, we were ready to eat! We had a lovely breakfast of baked French toast, maple sausage, breakfast potatoes, fruit salad and a frittata. Everyone sat together in our shop and chatted and laughed. It was terrific!

After a spread like that, we were all ready for a bit of a stretch! Next stop on our map: What We Do. Again we looked to our foremen to lead the way. Vicente demonstrated how to properly set up a shop. He showed the multiple steps MB Jessee uses to protect a client’s home by using a plastic masking film, then a masking paper and then a drop cloth on top. Only then did he then begin to set up the paint cans etc. This methodical setup ensures that no spills or drips will get on any of our client’s belongings and allows us to “wrap it up like a burrito” at the end of every day, leaving our client’s home as clean as we found it—even mid-project!

Rigo was up next with ladder safety. He used an old MB Jessee teaching technique we call Know, Show, Do. He first explained how to use a ladder safely and then showed us himself how to do it. Lastly, to cement it in our minds, he had a couple of the guys do it—even Matt!

We closed out our long morning of training with a great wrap up discussion. It was an informative and educational day for everyone at MB Jessee Painting. And best of all—we got so many ideas for our next training. We’ll see everyone in September!

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Customer Reviews

“Thank you for the support you have given the Women's Cancer Resource Center over the past year!”

— Margo - Director Women's Cancer Resource Center

“Hello Matt,Just another notice of thanks to your wonderful crew, Rigoberto, Javier and John. They did fantastic work, with Rigo providing meticulous and conscientious attention to the details and excellent woodwork finishing, as evidenced by the beautiful fireplace. Javier did a fantastic job in the bathroom especially, it looks "brand new," and John always does quality work, both with the interior and exterior. I can tell they care about what they do. Rigo's "punch out" was very thorough, too. I will call again when I need some more work and will definitely recommend your company and fine crew. I also felt as a homeowner, I could leave my house in their good hands during the day and that took a lot of worry from me, they were honest, prompt and reliable. They were also very kind, respectful and clean in their work, very professional. Thank you.”

— Beth Marx & Melissa Kirsch

“Just had MB Jessee paint the interior of our house and they did a wonderful job. They tackled some crazy wallpaper as well as painted some very high ceilings and walls. The whole process was quick and they did a great job! We are very pleased. I was also very impressed by the crew. They were very personable, kind and actually took pride in the work they were doing. In one of our conversations with the lead Ricardo, he actually told me he was very proud of how the rooms had turned out. I agree sir! It turned out great and it's not often you hear someone thinking of your home like they would theirs, and putting that level of work and quality into it. That made a huge difference in how I viewed this company. Ricardo, you were fantastic and thank you for the great job, we will be using you again.”

— Jeff M.
Danville, CA

“The finish on my kitchen cabinets had failed, becoming tacky and grimy around the handles. M B Jessee gave me a reasonable quote, far below some others, and did an outstanding job, striping the original varnish and refinishing with a new lacquer finish. The cabinets look like new. Work was done 1 day faster than estimated. The crew was extremely hard-working, considerate, and neat. Highly recommend M B Jessee.”

— Thama B.
San Francisco, CA

“Julie, by the way, I have never been so impressed with the service of a painting job before! It was like magical elves came and painted our walls without us having to do a thing! It looks amazing and just wanted to let you know how happy we are. Thanks”

— Anja

“Everyone I dealt with was nice, helpful, and very professional. The price was reasonable! (I didn't feel like I was getting the "San Francisco price." The attention to detail and work quality was excellent. They did what they said they would do in the exact timeframe they said they would do. Highly recommend!”

— Tim Tyson

“In all the years I've worked with MB Jessee, I'm always so impressed by your crews. They are so respectful of everything--you never even know they're there! Except that the paint looks amazing when they're gone. We've had one showing of our home and already have an offer. I'm sure it is because the paint looks so beautiful.”

— Erin T.
Pleasant Hill

“Very easy to work with, they did an outstanding job with our project of re-painting our painting our kitchen cabinets. Given the scope of the job and that our kitchen is roughly half of our upstairs living area they did a fantastic job of minimizing the mess. Workmanship was top notch, would definitely recommend.”

— Vince Scola

“I highly recommend MB Jesse Painting to anyone looking for a professional team that does an impressive job. They are on time, efficient and clean up well each and every day they are on site. They pay attention to detail and listen to the needs of their clients. In addition, they give back to the community. A Five Star team all the way around.”

— Erin Troy

“MB Jessee just finished our exterior and we couldn't be happier with our experience. The foreman (Pedro) and lead painter (Ricardo) were incredible to work with: they communicated scheduling clearly, Ricardo was a joy to be around every day, the showed up early every day, were incredibly tidy and did great paint work. The final walk through experience was incredible. Pedro pointed out items I missed demonstrating a clear desire to complete another quality project. I highly recommend them. As others have noted they definitely aren't the cheapest but you quickly realize that you're getting what you pay for. The 3 year guarantee is also a nice touch since there are likely touch up items that will show up after the job is done.”

— Joshua Jansen

“Matt, We are very happy with how all of the painting worked out. We were extremely impressed with the quality of the work in the bathroom. I liked working with Victor, he and Marvin were extremely conscientious about doing a great job, not just the minimum. I know the front door took a lot longer than you'd expected. But they did it PERFECTLY. We never thought it could turn out like that! Thanks again for the great work. We'll be calling you again in the future!”

— Craig
Alameda, CA

“I cannot imagine finer painters--and I have worked with many. They work exceptionally hard. It is a joy to see their workmanship!”

— Alicia R.