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Sharpening the Saw at MB Jessee Painting !

Sharpening the Saw at MB Jessee Painting
Sharpening the Saw at MB Jessee Painting
Sharpening the Saw at MB Jessee Painting

We’ve been in the wonderful position at MB Jessee this year to be able to hire. As a result, we have quite a few new faces around the table at our company meetings. Matt and I thought it would be a good time to have a half day team training to educate our new painters on ‘The MB Jessee Way’ and as a refresher for our veterans. We called it ‘Sharpening The Saw.’

Our plan was simple. We organized the meeting with just a few key components, asked each of the MB Jessee foremen to lead a portion of the meeting with a topic they felt was critical, and we hoped for a lot of participation from our guys. We sketched ourselves out a rough map to follow: How We Look, How We Act, and What We Do. A quick call to our neighbors here in Oakland, Carrie Dove Catering, to provide a delectable breakfast for everyone to chow down on mid-morning and we were off and running.

Many people call themselves painters. But their idea is vastly different from the MB Jessee definition! We’ve all seen the guys in cut-off paint spattered jeans, t-shirts so covered with paint you can’t actually see what color they once were, and tennis shoes working away at an unkempt jobsite. Um, that is not ‘The MB Jessee Way’! Our Foreman, John, lead this topic by example. Crisp and clean from his the top of his MB Jessee cap to the bottom of his work boots. The professional way that you appear and how you carry yourself matters, John told us, and sets the tone for the whole project. John closed with a rejoinder to look your best by “showing your belt!”

The next stop on our road map was How We Act. Our estimator Ricardo, foreman Richard and I set up the discussion around the themes of going the extra mile for our clients, respecting each other, and professional conduct at all times. We had a lot of great feedback from all of our guys during this segment. Some of our favorite takeaways were:

  • There is no I in team—so let’s all work together
  • It’s more than what you know, it’s how much you care
  • Pause, think, choose
  • What does our client need today and how can we deliver it? Go the extra mile!

After a morning full of talk, we were ready to eat! We had a lovely breakfast of baked French toast, maple sausage, breakfast potatoes, fruit salad and a frittata. Everyone sat together in our shop and chatted and laughed. It was terrific!

After a spread like that, we were all ready for a bit of a stretch! Next stop on our map: What We Do. Again we looked to our foremen to lead the way. Vicente demonstrated how to properly set up a shop. He showed the multiple steps MB Jessee uses to protect a client’s home by using a plastic masking film, then a masking paper and then a drop cloth on top. Only then did he then begin to set up the paint cans etc. This methodical setup ensures that no spills or drips will get on any of our client’s belongings and allows us to “wrap it up like a burrito” at the end of every day, leaving our client’s home as clean as we found it—even mid-project!

Rigo was up next with ladder safety. He used an old MB Jessee teaching technique we call Know, Show, Do. He first explained how to use a ladder safely and then showed us himself how to do it. Lastly, to cement it in our minds, he had a couple of the guys do it—even Matt!

We closed out our long morning of training with a great wrap up discussion. It was an informative and educational day for everyone at MB Jessee Painting. And best of all—we got so many ideas for our next training. We’ll see everyone in September!

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Customer Reviews

“We just wanted to let you know how pleased we are with the work of MB Jessee Painting and your employees. Everything turned out beautiful. Our foreman was great! He was punctual, professional, neat and very accommodating ... and went the extra mile. We will definitely recommend you to our friends and family.”

— Michelle & Rivers Gee

“It was a great experience working with MB Jessee. The crew was careful and thorough as they painted the house, sealed stucco cracks, repaired dry-rotted wood, stained the deck, etc. Robert, Gersson, Jose, and all of the people involved in the process from the estimate to the job completion were friendly and professional.”

— Mike C.
Livermore, CA

“The people at M.B. Jessee are great – from the painters to the office staff to Matt. Talk about leadership from the top.”

— Kevin Ames, Mark Becker Homes

“Very easy to work with, they did an outstanding job with our project of re-painting our painting our kitchen cabinets. Given the scope of the job and that our kitchen is roughly half of our upstairs living area they did a fantastic job of minimizing the mess. Workmanship was top notch, would definitely recommend.”

— Vince Scola

“The painters at MB Jesse are top notch! Cesar's team was super friendly and helpful. They were very polite and accommodating. Their expertise in everything painting related was evident in their attention to detail and efficiency painting tricky spaces. The apartment looks brand new!”

— Adam Swisher

“Everyone I dealt with was nice, helpful, and very professional. The price was reasonable! (I didn't feel like I was getting the "San Francisco price." The attention to detail and work quality was excellent. They did what they said they would do in the exact timeframe they said they would do. Highly recommend!”

— Tim Tyson

“M.B. Jessee painted the exterior of my Spanish house over 9 years ago, and they did such an incredible job that they are still getting referrals from me today. The paint is holding up perfectly -- there is absolutely no peeling chipping or any other deterioration. I still remember that my final walk-through list consisted of items written on one side of a 3x5 index card (and I'm REAL picky about my house!) However, when Matt and I did that walk-through over HALF the items were no longer an issue, as his team had noticed them first and they had already been resolved.”

— JoAnn Newcomb

“In September, MBJessee finished painting two sides of our 3-story condominium building (six owners). We were impressed by the professionalism of the company and every one of its workers, Matt Jessee couldn't have been more helpful in planning the project. His painters were well-trained, easy to communicate with and eager to please. In addition to painting the stucco, they made extensive repairs on windows and frames, which will save us considerable money in the future. They finished earlier than anticipated, with as many as five men working on the job, and the scaffolding came down the next day. All of us were delighted with the results. Now my husband and I are looking forward to having MB Jessee paint our own apartment later this month. Matt and Gustavo (who will be our crew leader again) have explained how they will work to make the painting proceed smoothly while we're living here, and they have been endlessly patient with our protracted decision-making process. If you look at their website, you'll learn that MB Jessee is an exemplary company that takes good care of its workers as well as its customers, and contributes public service projects to the community. All in all, we can't recommend MB Jessee highly enough.”

— Jayne W.
San Francisco, CA

“The entire MB Jessee team is courteous, efficient and professional. From scheduling and estimating to the crew managers and crew, they all did an excellent job on a small (but complicated) two room project in my house. I'm already thinking about getting them scheduled for the next project in the spring.”

— Cari Cheney

“Julie,Just to let you know I am very appreciative of your crew catching the plumbing/mold problem. It was very astute of them. I wanted to let you know that again your crew has done excellent work here, please pass this along to Mr. Jessee. There are some bumps in the road here, but the painting and your crew has not been one of them. Their work is the only thing going right currently, and this crew is very nice and respectful. It is much appreciated. Thank you again.”

— Beth

“MB Jessee just finished our exterior and we couldn't be happier with our experience. The foreman (Pedro) and lead painter (Ricardo) were incredible to work with: they communicated scheduling clearly, Ricardo was a joy to be around every day, the showed up early every day, were incredibly tidy and did great paint work. The final walk through experience was incredible. Pedro pointed out items I missed demonstrating a clear desire to complete another quality project. I highly recommend them. As others have noted they definitely aren't the cheapest but you quickly realize that you're getting what you pay for. The 3 year guarantee is also a nice touch since there are likely touch up items that will show up after the job is done.”

— Joshua Jansen

“Julie, by the way, I have never been so impressed with the service of a painting job before! It was like magical elves came and painted our walls without us having to do a thing! It looks amazing and just wanted to let you know how happy we are. Thanks”

— Anja