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What To Ask the References Your Painter Gives You

 What To Ask the References Your Painter Gives You

So, you’re doing your due diligence, researching your painting contractor, and you’ve collected a few references. What should you ask them, maximizing the value of your questions?

First, if it’s a reference, you know that the person had a positive experience. The key now is to dig deeper, leading them toward an explanation that will help you to really know if this is the right painting company for you.

#1: Tell me about your painting project! What kind of work was done, and when?

You can still glean helpful information if their project was drastically different from yours, but in a perfect world the scope was at least similar to what you’re considering.

#2: Were you happy with their communication?

This is huge, and it transcends the type of project that was done. No matter what, you need a painting contractor who communicates clearly, consistently, and courteously.

#3: Were you able to stay close to your original quote, or were there changes along the way? How were they handled?

A contractor should always do their best to stick to the original quote, but sometimes changes are necessary. As an example, if there is a larger wood rot problem that you couldn’t possibly know about until the work is underway, the scope of the project has to change. That scenario is far different than a contractor who just miscalculates. If your referral had no changes, great! If they did, make sure you ask about how they were handled.

#4: Was the job site respectful and organized?

A great result doesn’t compensate for a stressful experience. Make sure you consider what you hope the job site will be like, and confirm that your painter can and will deliver. End of day cleanup? Punctual arrivals? Uniformed employees? Protecting your landscaping?

#5: What kind of warranty did you receive, and have you needed to use it at all?

If there was no need to utilize the warranty, that can be fantastic news. But if something did come up, you’ll want to be sure the process was handled promptly and thoroughly.

#6: Would you use this painting contractor again? Why?

The “Why?” is especially crucial here since it makes the person elaborate beyond a simple yes or no. Take note of what they valued. It might shed light on a different aspect of their experience that you weren’t aware of, or may not have considered.

The takeaway?

Never be afraid to ask questions. Referrals can help, and your painting company should be an open book as well. The best, most successful projects are built on clear communication and expectations.

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Customer Reviews

“Today I received a beautiful bouquet from your company. It was totally unexpected and very much appreciated--a lovely surprise. Also today, your crew finished my job. I am so pleased with all their fine work. Richard is absolutely amazing and a total delight to work with. He was also extremely helpful during the paint color process. The interior work in my home far exceeded my expectations. A big thank you to you and the crew for an outstanding job. Thank you, thank you for a terrific job!”

— Barbara

“I highly recommend MB Jesse Painting to anyone looking for a professional team that does an impressive job. They are on time, efficient and clean up well each and every day they are on site. They pay attention to detail and listen to the needs of their clients. In addition, they give back to the community. A Five Star team all the way around.”

— Erin Troy

“Julie, by the way, I have never been so impressed with the service of a painting job before! It was like magical elves came and painted our walls without us having to do a thing! It looks amazing and just wanted to let you know how happy we are. Thanks”

— Anja

“MB Jessee painters are stellar! As a designer I've worked with numerous companies over the years, and MB Jessee is a top-notch firm. From the first phone call to the final clean up, every person is courteous, professional, and hard working. The owner, Matt, is a charitable leader who has instilled his team with integrity and honesty providing the customer with a first class experience at a fair price with a paint job that is guaranteed to last. I highly recommend MB Jessee. Thank you Matt and your STAR crew-Daniel, Rigoberto, Vicente, Edy, Pedro, and Mario, for a job well executed! Cynthia Brian, ASID, Starstyle® Productions, llc”

— Cynthia Brian
Morgan, CA

“Matt, We are very happy with how all of the painting worked out. We were extremely impressed with the quality of the work in the bathroom. I liked working with Victor, he and Marvin were extremely conscientious about doing a great job, not just the minimum. I know the front door took a lot longer than you'd expected. But they did it PERFECTLY. We never thought it could turn out like that! Thanks again for the great work. We'll be calling you again in the future!”

— Craig
Alameda, CA

“I can't say enough about how courteous and professional my foreman was. He was on time every morning and arrived cheerful and ready to go. He is highly organized and very thoughtful. He was extremely careful and respectful when moving my belongings - a mature professional.”

— Nora Robinson

“It was a great experience working with MB Jessee. The crew was careful and thorough as they painted the house, sealed stucco cracks, repaired dry-rotted wood, stained the deck, etc. Robert, Gersson, Jose, and all of the people involved in the process from the estimate to the job completion were friendly and professional.”

— Mike C.
Livermore, CA

“Richard and crew have been great, for sure. As much as I look forward to having the job done and my house back in order, I really enjoyed having them around. You should feel really good about how they represent your company.”

— Jessica Dodson

“I loved working with M.B. Jessee from start to finish on a relatively small paint job that grew a bit. I felt in very good hands from the moment Matt Jessee came out to give me the estimate and talk about my job. He was very easy to talk to and he handled my changes very well. Then the actual work done by Rigoberto and Mario was impeccable. They were neat and meticulous and the paint job looks beautiful. I could not have asked for more and when I did, they accommodated me 100%. I will not hesitate to call M.B. Jessee again and to refer them to friends.”

— Nancy Kurkjian

“MB Jessee just finished our exterior and we couldn't be happier with our experience. The foreman (Pedro) and lead painter (Ricardo) were incredible to work with: they communicated scheduling clearly, Ricardo was a joy to be around every day, the showed up early every day, were incredibly tidy and did great paint work. The final walkthrough experience was incredible. Pedro pointed out items I missed demonstrating a clear desire to complete another quality project. I highly recommend them. As others have noted they definitely aren't the cheapest but you quickly realize that you're getting what you pay for. The 3-year guarantee is also a nice touch since there are likely touch-up items that will show up after the job is done.”

— Joshua J.
Oakland, CA

“I cannot imagine finer painters--and I have worked with many. They work exceptionally hard. It is a joy to see their workmanship!”

— Alicia R.

“Just had MB Jessee paint the interior of our house and they did a wonderful job. They tackled some crazy wallpaper as well as painted some very high ceilings and walls. The whole process was quick and they did a great job! We are very pleased. I was also very impressed by the crew. They were very personable, kind and actually took pride in the work they were doing. In one of our conversations with the lead Ricardo, he actually told me he was very proud of how the rooms had turned out. I agree sir! It turned out great and it's not often you hear someone thinking of your home like they would theirs, and putting that level of work and quality into it. That made a huge difference in how I viewed this company. Ricardo, you were fantastic and thank you for the great job, we will be using you again.”

— Jeff M.
Danville, CA