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What To Ask the References Your Painter Gives You

 What To Ask the References Your Painter Gives You

So, you’re doing your due diligence, researching your painting contractor, and you’ve collected a few references. What should you ask them, maximizing the value of your questions?

First, if it’s a reference, you know that the person had a positive experience. The key now is to dig deeper, leading them toward an explanation that will help you to really know if this is the right painting company for you.

#1: Tell me about your painting project! What kind of work was done, and when?

You can still glean helpful information if their project was drastically different from yours, but in a perfect world the scope was at least similar to what you’re considering.

#2: Were you happy with their communication?

This is huge, and it transcends the type of project that was done. No matter what, you need a painting contractor who communicates clearly, consistently, and courteously.

#3: Were you able to stay close to your original quote, or were there changes along the way? How were they handled?

A contractor should always do their best to stick to the original quote, but sometimes changes are necessary. As an example, if there is a larger wood rot problem that you couldn’t possibly know about until the work is underway, the scope of the project has to change. That scenario is far different than a contractor who just miscalculates. If your referral had no changes, great! If they did, make sure you ask about how they were handled.

#4: Was the job site respectful and organized?

A great result doesn’t compensate for a stressful experience. Make sure you consider what you hope the job site will be like, and confirm that your painter can and will deliver. End of day cleanup? Punctual arrivals? Uniformed employees? Protecting your landscaping?

#5: What kind of warranty did you receive, and have you needed to use it at all?

If there was no need to utilize the warranty, that can be fantastic news. But if something did come up, you’ll want to be sure the process was handled promptly and thoroughly.

#6: Would you use this painting contractor again? Why?

The “Why?” is especially crucial here since it makes the person elaborate beyond a simple yes or no. Take note of what they valued. It might shed light on a different aspect of their experience that you weren’t aware of, or may not have considered.

The takeaway?

Never be afraid to ask questions. Referrals can help, and your painting company should be an open book as well. The best, most successful projects are built on clear communication and expectations.

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Customer Reviews

“In September, MBJessee finished painting two sides of our 3-story condominium building (six owners). We were impressed by the professionalism of the company and every one of its workers, Matt Jessee couldn't have been more helpful in planning the project. His painters were well-trained, easy to communicate with and eager to please. In addition to painting the stucco, they made extensive repairs on windows and frames, which will save us considerable money in the future. They finished earlier than anticipated, with as many as five men working on the job, and the scaffolding came down the next day. All of us were delighted with the results. Now my husband and I are looking forward to having MB Jessee paint our own apartment later this month. Matt and Gustavo (who will be our crew leader again) have explained how they will work to make the painting proceed smoothly while we're living here, and they have been endlessly patient with our protracted decision-making process. If you look at their website, you'll learn that MB Jessee is an exemplary company that takes good care of its workers as well as its customers, and contributes public service projects to the community. All in all, we can't recommend MB Jessee highly enough.”

— Jayne W.
San Francisco, CA

“The finish on my kitchen cabinets had failed, becoming tacky and grimy around the handles. M B Jessee gave me a reasonable quote, far below some others, and did an outstanding job, striping the original varnish and refinishing with a new lacquer finish. The cabinets look like new. Work was done 1 day faster than estimated. The crew was extremely hard-working, considerate, and neat. Highly recommend M B Jessee.”

— Thama B.
San Francisco, CA

“I loved working with M.B. Jessee from start to finish on a relatively small paint job that grew a bit. I felt in very good hands from the moment Matt Jessee came out to give me the estimate and talk about my job. He was very easy to talk to and he handled my changes very well. Then the actual work done by Rigoberto and Mario was impeccable. They were neat and meticulous and the paint job looks beautiful. I could not have asked for more and when I did, they accommodated me 100%. I will not hesitate to call M.B. Jessee again and to refer them to friends.”

— Nancy Kurkjian

“The painters at MB Jesse are top notch! Cesar's team was super friendly and helpful. They were very polite and accommodating. Their expertise in everything painting related was evident in their attention to detail and efficiency painting tricky spaces. The apartment looks brand new!”

— Adam Swisher

“Many thanks to Rigoberto and Damon and the extraordinary team who transformed my castle in the skies.They are magicians. I appreciate their work very much.”

— Kathleen A
San Francisco

“I can't say enough about how courteous and professional my foreman was. He was on time every morning and arrived cheerful and ready to go. He is highly organized and very thoughtful. He was extremely careful and respectful when moving my belongings - a mature professional.”

— Nora Robinson

“High quality work from a pleasant and qualified staff. Thank you!”

— Paul Markovich

“Hello Matt,Just another notice of thanks to your wonderful crew, Rigoberto, Javier and John. They did fantastic work, with Rigo providing meticulous and conscientious attention to the details and excellent woodwork finishing, as evidenced by the beautiful fireplace. Javier did a fantastic job in the bathroom especially, it looks "brand new," and John always does quality work, both with the interior and exterior. I can tell they care about what they do. Rigo's "punch out" was very thorough, too. I will call again when I need some more work and will definitely recommend your company and fine crew. I also felt as a homeowner, I could leave my house in their good hands during the day and that took a lot of worry from me, they were honest, prompt and reliable. They were also very kind, respectful and clean in their work, very professional. Thank you.”

— Beth Marx & Melissa Kirsch
Oakland

“I highly recommend MB Jesse Painting to anyone looking for a professional team that does an impressive job. They are on time, efficient and clean up well each and every day they are on site. They pay attention to detail and listen to the needs of their clients. In addition, they give back to the community. A Five Star team all the way around.”

— Erin Troy

“Very easy to work with, they did an outstanding job with our project of re-painting our painting our kitchen cabinets. Given the scope of the job and that our kitchen is roughly half of our upstairs living area they did a fantastic job of minimizing the mess. Workmanship was top notch, would definitely recommend.”

— Vince Scola

“We just wanted to let you know how pleased we are with the work of MB Jessee Painting and your employees. Everything turned out beautiful. Our foreman was great! He was punctual, professional, neat and very accommodating ... and went the extra mile. We will definitely recommend you to our friends and family.”

— Michelle & Rivers Gee

“Julie, by the way, I have never been so impressed with the service of a painting job before! It was like magical elves came and painted our walls without us having to do a thing! It looks amazing and just wanted to let you know how happy we are. Thanks”

— Anja
Piedmont