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What To Ask the References Your Painter Gives You

 What To Ask the References Your Painter Gives You

So, you’re doing your due diligence, researching your painting contractor, and you’ve collected a few references. What should you ask them, maximizing the value of your questions?

First, if it’s a reference, you know that the person had a positive experience. The key now is to dig deeper, leading them toward an explanation that will help you to really know if this is the right painting company for you.

#1: Tell me about your painting project! What kind of work was done, and when?

You can still glean helpful information if their project was drastically different from yours, but in a perfect world the scope was at least similar to what you’re considering.

#2: Were you happy with their communication?

This is huge, and it transcends the type of project that was done. No matter what, you need a painting contractor who communicates clearly, consistently, and courteously.

#3: Were you able to stay close to your original quote, or were there changes along the way? How were they handled?

A contractor should always do their best to stick to the original quote, but sometimes changes are necessary. As an example, if there is a larger wood rot problem that you couldn’t possibly know about until the work is underway, the scope of the project has to change. That scenario is far different than a contractor who just miscalculates. If your referral had no changes, great! If they did, make sure you ask about how they were handled.

#4: Was the job site respectful and organized?

A great result doesn’t compensate for a stressful experience. Make sure you consider what you hope the job site will be like, and confirm that your painter can and will deliver. End of day cleanup? Punctual arrivals? Uniformed employees? Protecting your landscaping?

#5: What kind of warranty did you receive, and have you needed to use it at all?

If there was no need to utilize the warranty, that can be fantastic news. But if something did come up, you’ll want to be sure the process was handled promptly and thoroughly.

#6: Would you use this painting contractor again? Why?

The “Why?” is especially crucial here since it makes the person elaborate beyond a simple yes or no. Take note of what they valued. It might shed light on a different aspect of their experience that you weren’t aware of, or may not have considered.

The takeaway?

Never be afraid to ask questions. Referrals can help, and your painting company should be an open book as well. The best, most successful projects are built on clear communication and expectations.

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Customer Reviews

“MB Jessee just finished our exterior and we couldn't be happier with our experience. The foreman (Pedro) and lead painter (Ricardo) were incredible to work with: they communicated scheduling clearly, Ricardo was a joy to be around every day, the showed up early every day, were incredibly tidy and did great paint work. The final walkthrough experience was incredible. Pedro pointed out items I missed demonstrating a clear desire to complete another quality project. I highly recommend them. As others have noted they definitely aren't the cheapest but you quickly realize that you're getting what you pay for. The 3-year guarantee is also a nice touch since there are likely touch-up items that will show up after the job is done.”

— Joshua J.
Oakland, CA

“The completed 'Client Satisfaction Survey' we sent in only modestly reflects our total satisfaction with the work. As a retired small business owner, I compliment you on setting 'best practices' that are consistently followed. Everything described in your marketing materials was a reality! The crew is a super bowl team and our neighbors commented on how quiet they were. We are very happy to be a client of MB Jessee.”

— Richard
Orinda

“I want to express my thanks for a job well done. The rooms look great and there is no problem with any marks on the all the trim, floor, carpet, etc. The paint job is lovely. I also want to express my thanks for the level of professionalism the foreman showed in running the job. He was very attentive to any changes I needed to make, was extremely careful in getting the faux paint color and effect correct. Thanks so much for a job well done.”

— Suzan D’Arcy

“The entire MB Jessee team is courteous, efficient and professional. From scheduling and estimating to the crew managers and crew, they all did an excellent job on a small (but complicated) two room project in my house. I'm already thinking about getting them scheduled for the next project in the spring.”

— Cari Cheney

“In September, MBJessee finished painting two sides of our 3-story condominium building (six owners). We were impressed by the professionalism of the company and every one of its workers, Matt Jessee couldn't have been more helpful in planning the project. His painters were well-trained, easy to communicate with and eager to please. In addition to painting the stucco, they made extensive repairs on windows and frames, which will save us considerable money in the future. They finished earlier than anticipated, with as many as five men working on the job, and the scaffolding came down the next day. All of us were delighted with the results. Now my husband and I are looking forward to having MB Jessee paint our own apartment later this month. Matt and Gustavo (who will be our crew leader again) have explained how they will work to make the painting proceed smoothly while we're living here, and they have been endlessly patient with our protracted decision-making process. If you look at their website, you'll learn that MB Jessee is an exemplary company that takes good care of its workers as well as its customers, and contributes public service projects to the community. All in all, we can't recommend MB Jessee highly enough.”

— Jayne W.
San Francisco, CA

“Dear Matt,You must be so proud of your men! They were fantastic to have around. Polite, courteous and hardworking. I am so pleased with the outcome of our home--in fact, I couldn't be any more pleased than I am!”

— Mrs. S
San Leandro

“The finish on my kitchen cabinets had failed, becoming tacky and grimy around the handles. M B Jessee gave me a reasonable quote, far below some others, and did an outstanding job, striping the original varnish and refinishing with a new lacquer finish. The cabinets look like new. Work was done 1 day faster than estimated. The crew was extremely hard-working, considerate, and neat. Highly recommend M B Jessee.”

— Thama B.
San Francisco, CA

“The painters at MB Jesse are top notch! Cesar's team was super friendly and helpful. They were very polite and accommodating. Their expertise in everything painting related was evident in their attention to detail and efficiency painting tricky spaces. The apartment looks brand new!”

— Adam Swisher

“MB Jessee painters are stellar! As a designer I've worked with numerous companies over the years, and MB Jessee is a top-notch firm. From the first phone call to the final clean up, every person is courteous, professional, and hard working. The owner, Matt, is a charitable leader who has instilled his team with integrity and honesty providing the customer with a first class experience at a fair price with a paint job that is guaranteed to last. I highly recommend MB Jessee. Thank you Matt and your STAR crew-Daniel, Rigoberto, Vicente, Edy, Pedro, and Mario, for a job well executed! Cynthia Brian, ASID, Starstyle® Productions, llc”

— Cynthia Brian
Morgan, CA

“I love the article in the paper on your company. Thank you for supporting our community by painting at the Claremont Middle School. Thanks!”

— Carla Banks

“I highly recommend MB Jesse Painting to anyone looking for a professional team that does an impressive job. They are on time, efficient and clean up well each and every day they are on site. They pay attention to detail and listen to the needs of their clients. In addition, they give back to the community. A Five Star team all the way around.”

— Erin Troy

“Hello Matt,Just another notice of thanks to your wonderful crew, Rigoberto, Javier and John. They did fantastic work, with Rigo providing meticulous and conscientious attention to the details and excellent woodwork finishing, as evidenced by the beautiful fireplace. Javier did a fantastic job in the bathroom especially, it looks "brand new," and John always does quality work, both with the interior and exterior. I can tell they care about what they do. Rigo's "punch out" was very thorough, too. I will call again when I need some more work and will definitely recommend your company and fine crew. I also felt as a homeowner, I could leave my house in their good hands during the day and that took a lot of worry from me, they were honest, prompt and reliable. They were also very kind, respectful and clean in their work, very professional. Thank you.”

— Beth Marx & Melissa Kirsch
Oakland