What To Ask the References Your Painter Gives You
So, you’re doing your due diligence, researching your painting contractor, and you’ve collected a few references. What should you ask them, maximizing the value of your questions?
First, if it’s a reference, you know that the person had a positive experience. The key now is to dig deeper, leading them toward an explanation that will help you to really know if this is the right painting company for you.
#1: Tell me about your painting project! What kind of work was done, and when?
You can still glean helpful information if their project was drastically different from yours, but in a perfect world the scope was at least similar to what you’re considering.
#2: Were you happy with their communication?
This is huge, and it transcends the type of project that was done. No matter what, you need a painting contractor who communicates clearly, consistently, and courteously.
#3: Were you able to stay close to your original quote, or were there changes along the way? How were they handled?
A contractor should always do their best to stick to the original quote, but sometimes changes are necessary. As an example, if there is a larger wood rot problem that you couldn’t possibly know about until the work is underway, the scope of the project has to change. That scenario is far different than a contractor who just miscalculates. If your referral had no changes, great! If they did, make sure you ask about how they were handled.
#4: Was the job site respectful and organized?
A great result doesn’t compensate for a stressful experience. Make sure you consider what you hope the job site will be like, and confirm that your painter can and will deliver. End of day cleanup? Punctual arrivals? Uniformed employees? Protecting your landscaping?
#5: What kind of warranty did you receive, and have you needed to use it at all?
If there was no need to utilize the warranty, that can be fantastic news. But if something did come up, you’ll want to be sure the process was handled promptly and thoroughly.
#6: Would you use this painting contractor again? Why?
The “Why?” is especially crucial here since it makes the person elaborate beyond a simple yes or no. Take note of what they valued. It might shed light on a different aspect of their experience that you weren’t aware of, or may not have considered.
The takeaway?
Never be afraid to ask questions. Referrals can help, and your painting company should be an open book as well. The best, most successful projects are built on clear communication and expectations.
