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What To Ask the References Your Painter Gives You !

 What To Ask the References Your Painter Gives You

So, you’re doing your due diligence, researching your painting contractor, and you’ve collected a few references. What should you ask them, maximizing the value of your questions?

First, if it’s a reference, you know that the person had a positive experience. The key now is to dig deeper, leading them toward an explanation that will help you to really know if this is the right painting company for you.

#1: Tell me about your painting project! What kind of work was done, and when?

You can still glean helpful information if their project was drastically different from yours, but in a perfect world the scope was at least similar to what you’re considering.

#2: Were you happy with their communication?

This is huge, and it transcends the type of project that was done. No matter what, you need a painting contractor who communicates clearly, consistently, and courteously.

#3: Were you able to stay close to your original quote, or were there changes along the way? How were they handled?

A contractor should always do their best to stick to the original quote, but sometimes changes are necessary. As an example, if there is a larger wood rot problem that you couldn’t possibly know about until the work is underway, the scope of the project has to change. That scenario is far different than a contractor who just miscalculates. If your referral had no changes, great! If they did, make sure you ask about how they were handled.

#4: Was the job site respectful and organized?

A great result doesn’t compensate for a stressful experience. Make sure you consider what you hope the job site will be like, and confirm that your painter can and will deliver. End of day cleanup? Punctual arrivals? Uniformed employees? Protecting your landscaping?

#5: What kind of warranty did you receive, and have you needed to use it at all?

If there was no need to utilize the warranty, that can be fantastic news. But if something did come up, you’ll want to be sure the process was handled promptly and thoroughly.

#6: Would you use this painting contractor again? Why?

The “Why?” is especially crucial here since it makes the person elaborate beyond a simple yes or no. Take note of what they valued. It might shed light on a different aspect of their experience that you weren’t aware of, or may not have considered.

The takeaway?

Never be afraid to ask questions. Referrals can help, and your painting company should be an open book as well. The best, most successful projects are built on clear communication and expectations.

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Customer Reviews

“Very easy to work with, they did an outstanding job with our project of re-painting our painting our kitchen cabinets. Given the scope of the job and that our kitchen is roughly half of our upstairs living area they did a fantastic job of minimizing the mess. Workmanship was top notch, would definitely recommend.”

— Vince Scola

“Our paint crew did a great job and the foreman, Gersson was exceptionally great to work with. He was always available to answer questions, good at problem-solving, very patient, kind, and highly professional with great customer service. We definitely recommend this company, and Gersson and his crew.”

— Andrea Y.
Berkeley, CA

“I just wanted to thank you all for doing such a phenomenal job on our recent house painting. We are very happy with the outcome and can't say enough good things about the crew. Everyone working on the project was outstanding and made it a great experience. Thanks to everyone.”

— Daylan

“Matt, Julie & Ricardo, I just wanted to take this opportunity to thank the three of you for the wonderful job you did in hosting the SFBA NARI Chapter Meeting on Wednesday evening. Everything was perfect from beginning to end. Members and guests alike walked away with a truly positive experience. The "painter for a day" and the cookies in the paint cans were an absolute brilliant touch and received rave reviews. What a wonderful way to do such positive marketing. Thanks again for a truly memorable experience for our members and guests. You are valued as a NARI member.”

— Judy Tufo, SFBA NARI Executive Director

“My entire experience with MB Jesse was very professional. The crew were very friendly and super accommodating of my ridiculous schedule and geriatric pets in the house. The finished product, which was pretty much my entire house, far exceeds my expectations. Would definitely work with them again!”

— Heather Jordan

“Julie,Just to let you know I am very appreciative of your crew catching the plumbing/mold problem. It was very astute of them. I wanted to let you know that again your crew has done excellent work here, please pass this along to Mr. Jessee. There are some bumps in the road here, but the painting and your crew has not been one of them. Their work is the only thing going right currently, and this crew is very nice and respectful. It is much appreciated. Thank you again.”

— Beth

“We just wanted to let you know how pleased we are with the work of MB Jessee Painting and your employees. Everything turned out beautiful. Our foreman was great! He was punctual, professional, neat and very accommodating ... and went the extra mile. We will definitely recommend you to our friends and family.”

— Michelle & Rivers Gee

“Today I received a beautiful bouquet from your company. It was totally unexpected and very much appreciated--a lovely surprise. Also today, your crew finished my job. I am so pleased with all their fine work. Richard is absolutely amazing and a total delight to work with. He was also extremely helpful during the paint color process. The interior work in my home far exceeded my expectations. A big thank you to you and the crew for an outstanding job. Thank you, thank you for a terrific job!”

— Barbara

“In all the years I've worked with MB Jessee, I'm always so impressed by your crews. They are so respectful of everything--you never even know they're there! Except that the paint looks amazing when they're gone. We've had one showing of our home and already have an offer. I'm sure it is because the paint looks so beautiful.”

— Erin T.
Pleasant Hill

“Awesome work by highly experienced, professional painters. They were: Conscious about the amount of time it would take. Ours had a lot of pre-work and took 3 weeks. Accommodating when we added a few last-minute changes Understanding when a heatwave hit and we remove some of the plastic sheeting over windows, which they had to put back up the next day. Accessible, especially the on-site crew (Hi Jose & Victor!) -- always answering questions and checking in. The end result is a perfect paint job that makes our 94-year-old house look brand new. I would definitely hire MBJ again”

— Stacey R.
Oakland, CA

“Just wanted to let you know that the crew was great to have around the house for the past two weeks. All three of them were professional, courteous, and attentive to my thoughts/concerns and were extremely knowledgeable. They paid great attention to the detail and it shows.”

— Mark & Roberta Gross

“High quality work from a pleasant and qualified staff. Thank you!”

— Paul Markovich